ITIL-4-Practitioner-Release-Management최신시험기출문제모음 - ITIL-4-Practitioner-Release-Management유효한인증덤프

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최신 ITIL Practitioner Level ITIL-4-Practitioner-Release-Management 무료샘플문제 (Q10-Q15):

질문 # 10
An organization manually checks that releases of new or changed products/services have been successfully completed. Which tools should be used to automate this process?

A. Enterprise architecture tools
B. Analysis and reporting tools
C. Workflow management and collaboration tools
D. Monitoring and event management tools

정답：D

설명：
Automating the verification of release success involves tracking the performance and stability of the released services. TheITIL 4 Practitioner: Release Managementdocument notes:"Monitoring and event management tools can automate the verification of release success by tracking system performance and detecting anomalies post-release, ensuring the release meets its objectives"(Section 4.2).
* Option A (Monitoring and event management tools) is correct, as these tools can automatically check system health and performance after a release, replacing manual checks.
* Option B (Workflow management and collaboration tools) focuses on process coordination, not post- release verification.
* Option C (Enterprise architecture tools) is used for dependency mapping, not release verification.
* Option D (Analysis and reporting tools) provides retrospective insights but doesn't automate real-time verification.
The correct answer is A, as monitoring tools are best suited for automating release verification.

질문 # 11
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
B. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
C. The release management practice will ensure the quick use of improved services after new service features have been made available.
D. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.

정답：C

설명：
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.

질문 # 12
A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours.
What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

A. Optimize the practice for the value streams
B. Ensure an excellent user experience
C. Review the effectiveness of release models
D. Do not overcomplicate the practice

정답：B

설명：
The 'collaborate and promote visibility' guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL 4 Practitioner: Release Management document advises:"Applying the 'collaborate and promote visibility' principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).
* The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.
* Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.
* Option B (Review the effectiveness of release models) is an internal activity and doesn't directly involve collaboration with stakeholders.
* Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn't specifically address user collaboration.
* Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.
The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

질문 # 13
An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

A. Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
B. Review current release models, create additional models where appropriate, and automate where possible
C. Automate the release management activities together with development activities
D. Introduce proactive communication channels for the service provider to make release management processes more efficient

정답：B

설명：
The concern about unnecessary and missing activities in releases points to issues with the release models being used. TheITIL 4 Practitioner: Release Managementdocument advises:"To address inefficiencies in release processes, such as unnecessary or missing activities, organizations should review current release models, create additional models where appropriate to address gaps, and automate repetitive tasks to improve efficiency"(Section 3.2.2).
* Option A (Introduce proactive communication channels) improves stakeholder engagementbut doesn't directly address the issue of unnecessary or missing activities.
* Option B (Review current release models, create additional models, and automate) directly tackles the problem by refining the release models to eliminate unnecessary activities, add missing ones, and enhance efficiency through automation.
* Option C (Integrate metrics with deployment and change enablement) focuses on performance measurement, not process improvement.
* Option D (Automate with development activities) addresses automation but doesn't specifically tackle the issue of refining release activities.
The correct answer is B, as it directly addresses the root cause by improving release models.

질문 # 14
A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

A. Knowledge of service management frameworks
B. Understanding of the organization's business
C. Project planning and coordination
D. Technical expertise

정답：C

설명：
The release management role in ITIL 4 requires a range of competencies to ensure effective coordination and execution of releases. TheITIL 4 Practitioner: Release Managementdocument states:"A release manager must have strong project planning and coordination skills to manage the scheduling, communication, and execution of releases, ensuring alignment with organizational goals and minimal disruption"(Section 3.3).
* Option A (Knowledge of service management frameworks) is already covered by the requirement of ITIL knowledge in the vacancy description, so it's not an additional skill.
* Option B (Project planning and coordination) is a critical skill for release managers, as they need to orchestrate complex release activities, manage timelines, and coordinate with stakeholders, which isn't explicitly covered by the listed requirements.
* Option C (Technical expertise) is implied by the requirement for knowledge of technologies and platforms, so it's not an additional skill.
* Option D (Understanding of the organization's business) is important but less specific to release management compared to project planning, and the retail experience requirement already covers business context.
The correct answer is B, as project planning and coordination is a key additional skill for effective release management.

질문 # 15
......

Peoplecert ITIL-4-Practitioner-Release-Management인증시험은 현재IT인사들 중 아주 인기 잇는 인증시험입니다.Peoplecert ITIL-4-Practitioner-Release-Management시험패스는 여러분의 하시는 일과 생활에서 많은 도움을 줄뿐만 아니라 중요한 건 여러분의IT업계에서의 자기만의 자리를 지키실 수 잇습니다.이렇게 좋은 시험이니 많은 분들이 응시하려고 합니다,하지만 패스 율은 아주 낮습니다.

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